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Dedicated staffing · 4 roles

Technical

Helpdesk to QA to dedicated developers, on your stack.

Helpdesk to QA to dedicated developers, working on your stack, without the cost of an in-house IT department.

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IT Helpdesk

Helpdesk, cloud setup, troubleshooting and software updates handled by a dedicated technical hire, without the cost of an in-house IT department.

  • Helpdesk
  • Cloud setup
  • Account management
  • Software updates

Troubleshooting

Finds the cause, not just the symptom, and writes it down so the same problem doesn't come back.

  • Diagnostics
  • Root-cause analysis
  • Documentation
  • Escalation

QA / Testing Support

Tests every release against real-world use, logs clear bug reports, and checks the fixes.

  • Manual testing
  • Regression testing
  • Bug reports
  • Test cases

Software Development

A dedicated developer on your stack, shipping features and fixes alongside your team, every day.

  • Feature work
  • Bug fixes
  • Code review
  • Maintenance

What this actually looks like

A typical day of keeping your systems, and your people, running.

  1. Morning, 8am – 12pm
    1. 8:05am: Resets two passwords before anyone's blocked.
    2. 9:20am: Sets up the new hire's laptop and accounts.
    3. 11:10am: Traces a slow page back to its cause.
  2. Afternoon, 12pm – 5pm
    1. 12:45pm: Runs the regression tests on this week's release.
    2. 2:30pm: Ships a fix for yesterday's bug report.
    3. 4:10pm: Patches and updates every workstation.
  3. After hours, 5pm – 9pm
    1. 5:30pm: Reviews a teammate's pull request.
    2. 7:00pm: Runs the release while traffic is quiet.
    3. 8:40pm: Documents what changed, for the morning.

Why a dedicated hire, not a ticket queue?

Knows your setup

Your tools, your accounts, your quirks. No re-explaining the system every time something breaks.

Fixes it for good

Someone who sticks around has every reason to solve the root cause, not just close the ticket.

Part of the team

On your Slack, in your stand-ups, shipping on your schedule.

One person, or a whole department.

We recruit, hire, and manage a vetted remote professional, or a full team, dedicated exclusively to you. They work out of our offices under our management; you simply direct the day-to-day work.

  • One hire or an entire department
  • We handle payroll & HR, you get an account manager
  • 30-day replacement guarantee
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    Questions, answered

    No. Every staffing placement is a dedicated professional who works exclusively for you, full-time or part-time, for as long as you need them. Not a gig worker juggling other clients.

    Every placement includes a replacement guarantee within the first 30 days, at no extra cost, so you're never stuck with a bad match.

    Staffing roles are typically filled in 5–10 business days.

    Yes. Many clients start with one hire and grow into a full remote department across sales, support, marketing and operations, all managed under one account.