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  • Melbourne

Dedicated staffing · 5 roles

Customer Support & Front Office

The first voice or reply your customers get, covered every shift.

A dedicated team member who actually learns your business, not a different stranger every time someone opens a ticket.

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Customer Support Specialist

Voice, live chat, email and social support handled by a dedicated specialist who knows your product and your tone, across the shifts you need.

  • Voice & chat support
  • Email support
  • Help desk / tickets
  • Shift coverage

Front Desk / Receptionist

Answers calls, greets visitors virtually, routes inquiries and manages your booking calendar. The first impression of your business, covered every shift.

  • Call handling
  • Appointment booking
  • Visitor & client intake
  • Message routing

Appointment Setting

Fills your calendar with confirmed bookings, sends the reminders, and reschedules the no-shows, so your team only shows up for real conversations.

  • Inbound booking
  • Confirmations & reminders
  • Rescheduling
  • Calendar management

Order Taking

A dedicated order taker for restaurants, fast food chains and retail lines, handling phone and online orders accurately so nothing gets missed during a rush.

  • Phone orders
  • Online order management
  • POS systems
  • Order accuracy & upsells

Live Chat Support

Real-time answers on your site and socials from someone who knows the product, turning "just browsing" into resolved questions and booked sales.

  • Website chat
  • Social DMs
  • Pre-sales questions
  • Ticket handoff

What this actually looks like

A typical day of coverage, across three shifts.

  1. Day shift, 8am – 4pm
    1. 8:02am: Reads the overnight handoff notes.
    2. 9:14am: Answers an inbound call.
    3. 11:40am: Follows up on yesterday's missed messages.
  2. Evening shift, 4pm – 12am
    1. 4:35pm: Books three appointments into your calendar.
    2. 6:10pm: Takes phone orders through the dinner rush.
    3. 9:50pm: Clears the live chat queue.
  3. Night shift, 12am – 8am
    1. 1:20am: Answers an after-hours email from another time zone.
    2. 4:45am: Escalates an urgent ticket to your on-call lead.
    3. 7:30am: Hands off to the next shift.

Why a person, not a chatbot?

Learns your business

Same person, every day. They learn your products, your customers and your policies, and get faster every week.

Consistent voice

Your tone, your standards. Customers hear one voice they recognise, not a rotating cast or a canned reply.

Handles the unexpected

The angry caller, the odd refund, the question nobody scripted. A person reads the room and knows when to escalate.

One person, or a whole department.

We recruit, hire, and manage a vetted remote professional, or a full team, dedicated exclusively to you. They work out of our offices under our management; you simply direct the day-to-day work.

  • One hire or an entire department
  • We handle payroll & HR, you get an account manager
  • 30-day replacement guarantee
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    Questions, answered

    No. Every staffing placement is a dedicated professional who works exclusively for you, full-time or part-time, for as long as you need them. Not a gig worker juggling other clients.

    Every placement includes a replacement guarantee within the first 30 days, at no extra cost, so you're never stuck with a bad match.

    Staffing roles are typically filled in 5–10 business days.

    Yes. Many clients start with one hire and grow into a full remote department across sales, support, marketing and operations, all managed under one account.