CUSTOMER SUPPORT OUTSOURCING
Always-On Support, Never Off-Brand
Deliver seamless, responsive customer experiences without stretching your internal team. From live chat to phone and email support, our outsourced agents represent your brand with empathy, speed, and professionalism.
- Content & Software Engineering
- Artificial Intelligence and Learning New
- Digital Service Platform
Market Opportunity
In today’s digital-first world, customers expect fast, friendly, 24/7 support — and they’ll switch brands if they don’t get it. Outsourcing customer service helps businesses:
- Scale support across time zones and languages
- Maintain high response and resolution rates
- Reduce costs without reducing quality
- Gain access to trained, tech-enabled support agents
- Focus internal resources on strategic growth
Client Challenge
Infinium’s Solution
Poor lead quality & unqualified prospects
Dedicated reps trained to follow your ICP and qualification criteria
Inefficient follow-up process
Automated tools + manual follow-ups to boost response rates
CRM clutter & mismanagement
Ongoing CRM hygiene, tagging, logging & analytics
Limited internal sales resources
Scalable outbound teams with low ramp-up times
High cost per acquisition
Performance-driven models that reduce CAC
| Client Challenge | Infinium’s Solution |
|---|---|
| Long wait times & missed SLAs | 24/7 teams with optimized workflows & KPI tracking |
| Agents lacking brand knowledge | Customized training & quality audits on every channel |
| Inconsistent tone or CX | Brand-aligned scripts, tone guidelines & monitoring |
| Complex queries left unresolved | Tiered support structure & escalation protocols |
| Poor reporting visibility | Transparent metrics and regular performance dashboards |
Client Challenge
Feedback Management:
Challenge: Handling customer feedback, both positive and negative, can be overwhelming.
Solution: Establish a feedback system that encourages open communication. Acknowledge and address feedback promptly, and use it as an opportunity for improvement. Celebrate positive feedback internally.
❓ FAQs
Yes — including phone, email, live chat, and social media.
Absolutely. We train every agent on your brand values, FAQs, and tone guidelines.
Yes, we can support English, Spanish, French, and more based on your region.
