BACK-OFFICE & ADMIN SUPPORT
The Invisible Engine Behind Your Operations
Free up internal bandwidth and boost productivity with reliable back-office outsourcing. From HR coordination and billing to document handling and data management, we keep your operations running smoothly in the background.
- Content & Software Engineering
- Artificial Intelligence and Learning New
- Digital Service Platform
Market Opportunity
Businesses spend up to 30% of their time on non-core, repetitive admin tasks. Outsourcing these functions helps:
- Streamline internal workflows
- Reduce clerical errors and rework
- Improve focus on growth-oriented initiatives
- Lower operational costs
- Ensure process consistency across teams
Client Challenge
Infinium’s Solution
Poor lead quality & unqualified prospects
Dedicated reps trained to follow your ICP and qualification criteria
Inefficient follow-up process
Automated tools + manual follow-ups to boost response rates
CRM clutter & mismanagement
Ongoing CRM hygiene, tagging, logging & analytics
Limited internal sales resources
Scalable outbound teams with low ramp-up times
High cost per acquisition
Performance-driven models that reduce CAC
| Client Challenge | Infinium’s Solution |
|---|---|
| Disorganized file/document systems | Standardized storage, digital archiving & version control |
| Time wasted on admin | Trained staff to handle scheduling, forms, reporting & more |
| Compliance risks in HR/payroll | Secure, compliant processes with audit support |
| Communication lags | Structured check-ins and task tracking dashboards |
| High admin overhead | Flexible, scalable support teams on demand |
Client Challenge
Feedback Management:
Challenge: Handling customer feedback, both positive and negative, can be overwhelming.
Solution: Establish a feedback system that encourages open communication. Acknowledge and address feedback promptly, and use it as an opportunity for improvement. Celebrate positive feedback internally.
❓ FAQs
Yes — we support legal, healthcare, finance, real estate, and more.
We combine manual and automated workflows for maximum efficiency.
Yes, our global team supports your schedule and operations.
